FAQ How do I receive my report?

Once your inspector has completed your report he publishes it to our dedicated Internet server. The report access is password protected and access is initially only granted to the client (the homebuyer) and the agent representing the client. It is customary for the client to provide access to the Listing Agent in the transaction but this access will only be provided if permission is provided to our office. (Our Scheduling Coordinator will ask if access to the Listing Agent is desired when scheduling the appointment.)

It is important to understand we do not email our reports. Our reports are available online anywhere where you can gain internet access. Our reports contain too many megabytes of photographs to email and most email servers reject the files.

Once your inspector has published the report our system will automatically send the Buyer and the Buyer’s Agent an email notification that the report is available for review and download. The email notification will provide the recipient with the Login Name and Entry Code needed to access the report. Some people have spam blockers and firewall features that may prevent this notification from going through. If you did not receive an email notification from us within 24 hours of your inspections please call our office to obtain your Login Name and Entry Code.

It is important to remember that we only maintain the reports on our server for 60 days. After 60 days the reports are archived and kept in archives for three years. You should download a copy of the report to your primary computer to retain your personal copy. After 60 days we can still provide you with a copy of the report but it may take some time to dig it out of the archives.